July 25, 2012
Dear Steve,
When I received my initial notice of a positive sinkhole, I was a wreck! My first visit with you put my mind at ease because you explained the engineer’s report and what I would experience during the repair process.
Your crews are true professionals who follow every one of the “15 Customer Commitments” which are on your website. I would like to extend my thanks to:
• John Detviler, Customer Relations Manager – a great asset to Geo-Logical, who explained everything that would happen on my repair start date.
• Aaron, the Engineer who informed me of everything from the first to the last day of the project. He explained why a bush had to be removed from the comer of my house (they had no choice) and assured me it would be replaced.
• The Grouting Team: Chris, Kenny, Sergio, Luis, Danny & Mike, a hardworking group of men who were always on time and very professional – absolutely no complaints!
• Heidi Harshbarger, Project Coordinator who was always pleasant and on top of everything.
My neighbors were also very impressed. I have spread the word about your company and how pleased I am and I hope if they ever have a problem they will call Geo-Logical.
Thank you, Geo-Logical
Lauraine Bauer
